Lifted RevPAR by 28% and standardised night audit across four properties
Boutique Hotel Group (4 properties)
- Duration
- 7 months across four properties
- Team
- Partner, hospitality controller, systems lead
- Scope
- 4 properties, 312 keys, 9 F&B outlets
- Region
- Nigeria
Client challenge
Four properties operated four different PMS + POS combinations. Night audit was inconsistent, F&B pilferage was suspected and the group had no unified P&L by property or department.
The starting position
Four properties ran four technology stacks and four interpretations of night audit. Departmental profitability was a guess, F&B pilferage was suspected but unprovable, and the group P&L was assembled by hand weeks after month end.
What we actually changed
We standardised the PMS and POS estate, rebuilt the chart of accounts to USALI, and imposed a uniform night audit with inventory controls in every outlet. Daily flash reporting gave general managers occupancy, ADR, RevPAR and F&B cost before breakfast the following day.
Why it stuck
GMs were measured on departmental GOP rather than top-line revenue, and the monthly performance review compared properties on the same basis for the first time. Competition between houses did the rest.
Our solution
Standardised the PMS/POS stack, deployed a group chart of accounts, and rolled out uniform night-audit and inventory controls. Delivered daily flash reports and a monthly USALI-compliant pack.
Business outcome
Group-wide RevPAR rose 28% year-on-year, F&B cost fell 6.2 points and management gained a single pane of glass across the portfolio.
- 1
Diagnostic across PMS, POS, procurement and payroll for all four properties.
- 2
Selected and rolled out unified PMS + POS with SOP retraining.
- 3
Rebuilt USALI-compliant chart of accounts and departmental P&L.
- 4
Daily flash reports and monthly performance review with GMs.
one PMS, one POS, one COA
daily variance reporting
previous-day trading
front office and F&B
annualised
from 24 days
| Metric | Before Soteria | After Soteria |
|---|---|---|
| RevPAR | ₦42k | ₦54k |
| F&B cost of sales | 37.6% | 31.4% |
| Occupancy | 69% | 78% |
| GOP margin | 27% | 34% |
"Soteria replaced guesswork with rhythm. Our GMs now run the properties on facts, not feel."
We can run this playbook for your hospitality organisation.
In a 45-minute confidential briefing, the partner who led this engagement will benchmark your current numbers, identify the three fastest sources of value and give you a written scope with fixed fees — at no cost.
- Partner-led, not junior-staffed
- Fixed-fee scope before we start
- First results inside 90 days
- NDA signed before any data moves
From spreadsheet chaos to consolidated stewardship reporting in 90 days
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