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Client Success Stories

Measurable outcomes.Real transformations.

A curated selection of Soteria Consult engagements — with the before, the after and the numbers that matter to boards, founders and donors.

Documented
Client-verified outcomes
420+
Engagements delivered
Documented
Outcomes agreed with clients
11
Industries served
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ChurchesCase #01

From spreadsheet chaos to consolidated stewardship reporting in 90 days

National Church Network (12 parishes)

Client Challenge

Twelve autonomous parishes reconciled tithes and offerings on disconnected spreadsheets. The board could not answer basic stewardship questions and external audit findings were repeating year over year.

Our Solution

Deployed a unified chart of accounts, restricted-fund tracking and a shared QuickBooks Online tenant with parish-level classes. Instituted a monthly close calendar with partner-level review before board release.

Implementation Process
  1. 1Week 1–2: Diagnostic, fund mapping and stakeholder interviews with senior pastors and treasurers.
  2. 2Week 3–6: Chart of accounts rebuild, opening balance migration, contribution-management integration.
  3. 3Week 7–10: Parallel run, treasurer training and dashboard rollout to the board of trustees.
  4. 4Week 11+: Monthly close operated by Soteria virtual accounting team with quarterly stewardship review.
Technology Used
QuickBooks Online AdvancedFathomPower BIGoogle Workspace
Business Outcome

Board now receives a consolidated stewardship pack by the 7th of every month. External audit issued a clean opinion with zero management-letter points in the first full year.

Client Dashboard
Live snapshot
Close cycle
5 days
-77%
Fund accuracy
99.6%
+18pts
Board pack SLA
100%
+64pts
Audit findings
0
-14
Monthly close time
22 → 5 days
Audit adjustments
-92%
Reclaimed leakage
₦48m
identified in year one
Before vs AfterVerified outcomes
MetricBeforeAfter
Close cycle22 days5 days
Fund reporting accuracy82%99.6%
Audit findings140
Trustee reporting SLA36%100%
"For the first time in a decade our trustees can see every parish on one page. Soteria brought discipline without bureaucracy."
R
Rev. Dr. A. Okonkwo
Presiding Trustee
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SchoolsCase #02

Recovered 22% of unbilled tuition and rebuilt the school's finance operating model

Premium Secondary School Group

Client Challenge

A three-campus secondary school could not reconcile fee collections with enrolment. Bursary was manually invoicing 2,400 learners each term with recurring parent disputes and rising receivables.

Our Solution

Implemented a school-native billing engine integrated with the SIS, migrated to accrual accounting and stood up a receivables desk with escalation SLAs and parent-facing statements.

Implementation Process
  1. 1Diagnostic of enrolment vs billed vs collected across three campuses and six fee categories.
  2. 2Rebuilt fee structure, discount matrix and scholarship register with the head of school.
  3. 3Integrated SIS with QuickBooks via middleware; automated term-opening invoices.
  4. 4Trained bursary team and stood up weekly receivables review with the principal.
Technology Used
QuickBooks OnlineZapierZoho AnalyticsPaystack
Business Outcome

First full term after go-live, the school billed every enrolled learner, cut disputes by 71% and collected 96% of tuition by week four.

Client Dashboard
Live snapshot
Collection rate
96%
+22pts
DSO
19 days
-67%
Billing accuracy
100%
+18pts
Disputes / term
34
-71%
Recovered tuition
₦312m
previously unbilled
Days-sales-outstanding
58 → 19
Parent disputes
-71%
Before vs AfterVerified outcomes
MetricBeforeAfter
Fee collection rate74%96%
DSO58 days19 days
Billing accuracy82%100%
Parent disputes / term11834
"Soteria didn't just fix our books — they rebuilt how the bursary works. Our board finally trusts the numbers."
M
Mrs. F. Adewale
Head of School
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HospitalsCase #03

Cut HMO claim leakage by 38% and shortened the revenue cycle from 74 to 31 days

Multi-specialty Tertiary Hospital

Client Challenge

A 220-bed hospital was writing off millions in denied HMO claims. Coding was inconsistent across departments and finance had no line of sight into claim status until denials arrived.

Our Solution

Deployed a revenue-cycle management workflow with pre-authorisation, coding QA and claims analytics. Rebuilt costing by service line and armed the CFO with weekly leakage dashboards.

Implementation Process
  1. 1Mapped the end-to-end revenue cycle from admission to remittance across 14 HMOs.
  2. 2Introduced pre-auth and coding checkpoints; retrained 42 clinicians and coders.
  3. 3Automated claim submissions and aging via the HIS + BI layer.
  4. 4Instituted a weekly denials war-room chaired by the medical director.
Technology Used
Odoo HealthcarePower BICustom RCM middlewareMicrosoft Fabric
Business Outcome

Denied-claim rate fell from 21% to 6%. Cash position improved by ₦640m within two quarters and the hospital funded a new imaging suite from internal cash flow.

Client Dashboard
Live snapshot
Denial rate
6%
-15pts
Days in AR
31
-58%
Cash on hand
+₦640m
+41%
Claim accuracy
98.4%
+19pts
Denied claims
21% → 6%
Cash released
₦640m
Revenue cycle
74 → 31 days
Before vs AfterVerified outcomes
MetricBeforeAfter
HMO denial rate21%6%
Days in AR74 days31 days
Coding accuracy79%98.4%
Monthly write-offs₦92m₦18m
"The Soteria team speaks both clinical and financial. That combination transformed our payer relationships."
D
Dr. E. Bassey
Chief Medical Director
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NGOsCase #04

Passed a USAID compliance audit with zero questioned costs on a $12m grant portfolio

International Development NGO

Client Challenge

A donor-funded NGO managing eleven concurrent grants had commingled restricted funds and could not produce grant-by-grant burn reports on demand. A pending USAID audit threatened future funding.

Our Solution

Rebuilt fund accounting with grant, donor and project dimensions. Instituted timesheet-based cost allocation and a monthly donor-report factory delivered by Soteria's virtual grants team.

Implementation Process
  1. 1Grant portfolio diagnostic against OMB Uniform Guidance and donor agreements.
  2. 2Chart of accounts rebuild with grant/donor/project analytics dimensions.
  3. 3Deployed timesheet and allocation engine; retrained programme managers.
  4. 4Monthly donor pack production and audit-ready evidence library.
Technology Used
NetSuiteRepliconPower BISharePoint
Business Outcome

USAID audit closed with zero questioned costs. The NGO won two additional grants totalling $7.4m within twelve months on the strength of its compliance record.

Client Dashboard
Live snapshot
Questioned costs
$0
-100%
Donor reports on-time
100%
+42pts
Grants pipeline
$7.4m
+2 grants
Allocation accuracy
99.1%
+27pts
Questioned costs
$0
New grants won
$7.4m
Reporting time
-68%
Before vs AfterVerified outcomes
MetricBeforeAfter
Questioned costs$412k$0
Donor reports on-time58%100%
Allocation accuracy72%99.1%
Audit findings90
"Soteria turned compliance from a liability into a competitive advantage. Donors trust our numbers."
M
M. Ibrahim
Country Director
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ManufacturingCase #05

Standardised product costing lifted gross margin by 640 basis points

Food & Beverage Manufacturer

Client Challenge

A mid-market beverage manufacturer priced 87 SKUs on rules of thumb. Rising input costs were quietly eroding margin and management had no visibility into per-SKU profitability.

Our Solution

Implemented standard costing, BOM discipline and monthly variance analysis. Built a manufacturing dashboard covering yield, scrap, labour absorption and contribution by SKU and channel.

Implementation Process
  1. 1Product cost diagnostic across 87 SKUs and 3 production lines.
  2. 2Rebuilt BOMs and routings; introduced standard costs with monthly rolling review.
  3. 3Deployed Odoo Manufacturing + Power BI for real-time yield and variance tracking.
  4. 4Executive dashboards and pricing council chaired monthly by the MD.
Technology Used
Odoo ManufacturingPower BIMicrosoft Fabric
Business Outcome

Repriced 22 loss-making SKUs, discontinued 6 and negotiated 3 supplier contracts. Gross margin expanded from 27.4% to 33.8% within nine months.

Client Dashboard
Live snapshot
Gross margin
33.8%
+640bps
Inventory days
42
-31%
Scrap rate
1.8%
-2.4pts
OTIF
96%
+11pts
Gross margin
27.4% → 33.8%
Working capital
-₦280m
SKU rationalisation
6 discontinued
Before vs AfterVerified outcomes
MetricBeforeAfter
Gross margin27.4%33.8%
Inventory days6142
Scrap rate4.2%1.8%
On-time-in-full85%96%
"For the first time we know which SKUs make us money. That single insight is worth every naira of the engagement."
E
Engr. K. Balogun
Managing Director
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HospitalityCase #06

Lifted RevPAR by 28% and standardised night audit across four properties

Boutique Hotel Group (4 properties)

Client Challenge

Four properties operated four different PMS + POS combinations. Night audit was inconsistent, F&B pilferage was suspected and the group had no unified P&L by property or department.

Our Solution

Standardised the PMS/POS stack, deployed a group chart of accounts, and rolled out uniform night-audit and inventory controls. Delivered daily flash reports and a monthly USALI-compliant pack.

Implementation Process
  1. 1Diagnostic across PMS, POS, procurement and payroll for all four properties.
  2. 2Selected and rolled out unified PMS + POS with SOP retraining.
  3. 3Rebuilt USALI-compliant chart of accounts and departmental P&L.
  4. 4Daily flash reports and monthly performance review with GMs.
Technology Used
Opera CloudMicros SimphonySage IntacctPower BI
Business Outcome

Group-wide RevPAR rose 28% year-on-year, F&B cost fell 6.2 points and management gained a single pane of glass across the portfolio.

Client Dashboard
Live snapshot
RevPAR
+28%
YoY
F&B cost
31.4%
-6.2pts
Occupancy
78%
+9pts
GOP margin
34%
+7pts
RevPAR
+28%
F&B cost of sales
-6.2 pts
Pilferage recovered
₦74m
Before vs AfterVerified outcomes
MetricBeforeAfter
RevPAR₦42k₦54k
F&B cost of sales37.6%31.4%
Occupancy69%78%
GOP margin27%34%
"Soteria replaced guesswork with rhythm. Our GMs now run the properties on facts, not feel."
T
T. Okoro
Group CEO
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Professional FirmsCase #07

Cut lock-up by 41 days and rebuilt partner profitability reporting

Regional Law Firm (68 fee earners)

Client Challenge

A regional law firm knew its revenue but not its true profitability. WIP and unbilled fees were ballooning and partner draws were disconnected from performance.

Our Solution

Implemented practice-management billing discipline, monthly partner P&Ls and a rolling 13-week cash flow. Introduced a lock-up committee with weekly cadence.

Implementation Process
  1. 1Diagnostic of matter lifecycle from engagement to collection across 4 practice groups.
  2. 2Rebuilt WIP policy, billing guidelines and matter budgeting templates.
  3. 3Deployed practice management + BI layer with partner-level dashboards.
  4. 4Weekly lock-up committee and monthly partner performance review.
Technology Used
AderantQuickBooks Online AdvancedPower BI
Business Outcome

Lock-up dropped from 132 to 91 days. Partner profits per equity partner rose 34% within the first full year.

Client Dashboard
Live snapshot
Lock-up
91 days
-31%
PEP
+34%
YoY
Realisation
92%
+9pts
Utilisation
1,540 hrs
+180 hrs
Lock-up days
132 → 91
PEP
+34%
Cash released
₦410m
Before vs AfterVerified outcomes
MetricBeforeAfter
Lock-up days13291
Realisation rate83%92%
Utilisation / earner1,3601,540
Profit per equity partner₦86m₦115m
"The firm now runs on numbers, not narratives. Partners are aligned because the scoreboard is clear."
B
Barr. C. Nwosu
Managing Partner
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